PRODUCT MANAGEMENT: 6+ years

Crisis Text Line

Advanced Product Manager: 2020 - current

  • Developing products for Crisis Text Line supervisors, volunteers, and texters

Pegasus / Travel Tripper

Director of Product: 2019 - 2020

  • Associate Director of Product: 2018 - 2019
  • Product Manager: 2015 - 2018

Key accomplishments:

  • Managing a team of PMs and UX Designers
  • Retired two product platforms, and led launch of replacements: mobile guest reservations and call center application
  • Significant client interaction and request-based enhancements, esp within casino space

Intent Media

Product Manager: 2015

  • Led design, development, and launch of improved multivariate testing program

USER EXPERIENCE: 2 years

Design Consultant

AltSchool: 2014

UX research. Usability testing & teacher time lapse study.

Sliced Bread Design: 2014

Focus on file storage & sharing software. Research -> Design -> Prototype via HTML, CSS, JS -> Test

Fluent City: 2014

Survey & followup in-person generative research sessions, to define 4 core personas for language learning company.

& more

OPERATIONS: 3 years

Google

Product Specialist for Google Shopping: 2010-2013

  • Helped launch Retail Promotions & Local Inventory Ads by onboarding strategic merchants
  • Redesigned and streamlined troubleshooting processes for merchant issues
  • Collaborated with Product on improvements based on support experience and analytics

DIGITAL MARKETING: 1 year

Mercantila

Online Advertising & Marketing Manager: 2009-2010

  • SEM via Google AdWords
  • Designed and launched new newsletter
  • Acquired by Google